Legal
Refund and Cancellation Policy
How cancelling and refunds work for OrchesTerra plans. Last updated 14 November 2026.
How billing works
- Every new workspace starts with a 14-day free trial. No card is needed.
- Paid plans are prepaid for one month or one year, through Razorpay. Rupee prices include GST.
- Plans never renew automatically and we do not store a card to charge later. Nothing is charged unless you pay for a new period yourself.
Cancelling
Because nothing renews, you do not need to cancel to avoid a future charge: just don’t buy the next period. Your plan stays active until the end of the period you paid for. To close your account entirely, email us (see below).
Refunds
- First purchase: if you ask within 7 days of your first paid purchase, we refund it in full, monthly or annual.
- Later payments (any period after your first) are not refundable, except as below.
- Our fault: if you were charged twice, charged the wrong amount, or we take away a core feature you paid for, we refund the extra charge or the unused part of the period.
We do not refund cloud provider charges for resources created in your own cloud accounts; those are billed to you by your provider.
How to ask for a refund
Email akshay.kilam@theredruby.in from your account email with your workspace name and the Razorpay payment ID or date of payment. We reply within 2 business days.
Approved refunds go back to the original payment method through Razorpay. They are usually issued within 5–7 business days; your bank may take longer to show the credit. When a refund is issued, the plan it paid for ends.