Terms of Service

Who you are agreeing with

OrchesTerra is operated by The Red Ruby (“we”, “us”). If you accept these terms for a company, you confirm you may bind that company, and “you” means the company.

Your account

• Give accurate details and keep your password and sign-in methods secure.
• You are responsible for what happens in your workspace, including actions by the people you invite and the roles you give them.
• Tell us at once if you think your account has been misused.
• OrchesTerra is for business use. You must be at least 18.

Free trial

A new workspace gets a 14-day free trial. No card is needed and nothing is charged when it ends. After the trial, paid features stop until you buy a plan.

Plans, payment and taxes

• Plans are prepaid for one month or one year at the price shown at checkout. Plan limits (cloud accounts, users) are listed on the pricing page.
• Payments are processed by Razorpay. Rupee prices include GST.
• Plans do not renew automatically. When a period ends, you choose whether to pay for the next one.
• We may change prices for future periods. A price you have already paid does not change.
• Refunds follow our Refund and Cancellation Policy.

Access to your cloud accounts

To scan, plan and apply infrastructure, you connect cloud accounts you control, for example by creating an AWS IAM role with our template.

• You choose the access level. A read-only connection lets us scan; a deploy connection also lets us make the changes you approve.
• We act in your cloud accounts only to carry out what you or your team start or approve in the product, and for scheduled jobs you set up (such as drift scans).
• You can disconnect at any time by removing the connection in the app or deleting the role in your cloud account.

Your responsibility for changes and cloud costs

OrchesTerra shows plans and cost estimates before changes run, but you decide what to approve. You are responsible for reviewing plans, for the resources created in your accounts, and for the bills your cloud provider charges. Cost estimates are estimates, not quotes.

Your data

You own the data, code and configuration you bring into OrchesTerra. You give us permission to process it only to run the service for you, keep it secure, and meet legal obligations. How we handle personal data is in our Privacy Policy.

Acceptable use

Do not use OrchesTerra to:

• access cloud accounts, repositories or systems you are not authorised to use;
• break the law or the terms of your cloud provider;
• attack, probe or overload our service or other customers’ workspaces;
• run code meant to escape the sandbox our jobs run in, or to mine cryptocurrency;
• resell the service without a written agreement with us.

We may suspend a workspace that breaks these rules or puts other customers at risk. Where we can, we will tell you first.

Availability and changes

We work to keep OrchesTerra available and back up workspace data daily, but we do not promise uninterrupted service. We may change or retire features; if a change takes away a core feature you paid for, you can ask for a refund of the unused part of your current period.

Liability

The service is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data you could have restored from your own systems, or cloud charges, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

Ending the agreement

You can stop using OrchesTerra and ask us to close your account at any time. We can end these terms with notice if you break them. When an account is closed we delete workspace data as described in the Privacy Policy; export anything you need first.

Changes to these terms

If we change these terms in a material way, we will update this page and the date above, and tell account owners by email before the change applies to them.

Governing law

These terms are governed by the laws of India.

Contact

Questions about these terms: akshay.kilam@theredruby.in. See also Contact.